# Need to get in touch? ## Support Live Chat You can contact us via live chat by clicking here or by clicking the button in the bottom right corner of your screen. Our hours of operation are: 5:00am - 10:00pm PST, Every Day ## Don’t need immediate help? Shoot us an email and we'll make sure to get back to you as soon as possible. Usually within 24 hours. [support@nuggmd.com](mailto:support@nuggmd.com) ## Want to figure it out yourself? Check out our FAQ and you'll be able to educate yourself on anything and everything that we do over here at NuggMD. And if we don't answer your question, please feel free to use one of the options above to reach out to us. ## Want to speak to a doctor? Monday - Sunday: 8:00am - 10:00pm Holidays may affect these hours and in very rare occurrences a doctor may not be available. If this happens to you, please contact [support@nuggmd.com](mailto:support@nuggmd.com) or the live chat to speak with a friendly support representative. ## Didn’t find what you’re looking for? Click the button in the bottom right of the screen to talk with a real team member in just a few minutes or email us at [support@nuggmd.com](mailto:support@nuggmd.com) ## Contact us Email: [support@nuggmd.com](mailto:support@nuggmd.com) Phone: (866) 847-7205 ### Cannabis Evaluations Nugg is the easiest way to schedule your cannabis evaluation. Simply provide your availability and some basic contact information, and a patient support specialist will find an appointment for you with a licensed physician in your area. We’ll send you a confirmation email within 24 hours with a few appointment times to choose from, pricing, and other info. Then confirm your appointment time, and you’re all set! #### How does a cannabis evaluation work? Consultations are private, discreet, and take about 20 minutes. The doctor will administer a basic exam, check vital signs, discuss your medical history and any other information you provide, then determine if a medicinal marijuana recommendation is right for you. #### What should I bring to my appointment? - Valid California ID/Driver’s license or proof of residency. - Any medical records/prescription medications you may have that pertain to your condition. - Any prior medical marijuana recommendations. #### Is this information accessible to government agencies or my employer? No. Our partner physicians follow strict HIPAA guidelines to ensure that all patient records are kept in the strictest confidentiality and shared only with dispensaries you order from (for patient verification purposes). #### What happens after my evaluation? Once you complete your evaluation, upload your new doctor’s recommendation in the “Account” tab, and we'll send you a **$10** credit toward your first order on Nugg! ### How it Works #### Browse cannabis products from reliable local dispensaries - Sativa, indica, and hybrid strains - Edibles - Concentrates - Tinctures, and more. #### Get verified instantly - Safe & Secure - Secure HIPAA compliant & SSL-encrypted verification system. - One-time verification #### Order - Get an ETA after placing your order. #### Get delivery to your doorstep - Pay cash or credit upon delivery (all transactions are dealt with the collective) - Dispensaries who accept credit will have a designation on their dispensary listing and you'll be able to select it upon checkout. ### About Nugg isn’t just an immediate connection to premium delivery collectives in your area, it’s the ultimate convenience in getting the medicine you need. We've got you covered from checkout to inhale, or bite, or whatever else... Nugg lets medical marijuana patients register with premium, lawfully operated collectives in their area, then place cannabis orders straight from their smartphone. Orders are delivered within an hour, and text notifications keep patients in the loop as their order is processed. We created Nugg to solve our own problems as mmj patients, but now we’re turning things over to you. If you’re a qualified patient, here’s what joining Nugg gets you: - Access to Nugg’s network of medical marijuana collectives - Instant, one-tap registration with any nearby collective (that’s right, no more sending over your information via text/email) - California’s largest selection of strains, edibles, concentrates, and more - Convenient ordering in three taps - Delivery within an hour - Exclusive deals and giveaways only available to Nugg members Just as our partner dispensaries would put it, “our patients matter.” At Nugg, we’re putting everything we’ve got into making cannabis purchases fast and easy for patients, anytime, anywhere. ### Request sent! Thanks for using Nugg to request your evaluation. Keep an eye on your inbox! A patient support specialist will email you shortly with a few appointment times to choose from. Just confirm one that works for you.